Purchased a vehicle from this dealership about 18 months ago. Maybe that’s why we received crappy service. Over the years we have bought 5 vehicles from Paul Masse but this Impala because of price we bought from McGee Cheverlot Raynham MA. Neither the Service manager or General Manager has yet to return our calls about the unprofessional service we received. It was brought back to the dealership and were confronted with their phony excuses. So I called Paul Masse Service in their Wakefield location explained what happened and the response was “Whoever did your oil change and tire rotation didn’t know what they were doing or just didn’t want to do it”. When my husband asked the Advisor he stated we needed to drive it 15-20 miles and it would set up itself. Then to top it off none of my tire sensors worked. Obviously they put others ahead of my car. I go to pick it up and I’m told “oh didn’t know you needed it right away” REALLY. THREE HOURS LATER I call and it’s almost ready. Made an appt for 9:15am for oil change and rotation of tires. Always satisfied with Paul Masse Chevrolet since I purchased my vehicle.BEWARE going to Paul Masse Chevrolet in East Prov RI. He sent me to sales and they very quickly helped me redeem my points for my service. Luis was extremely helpful and I got all my questions answered. "In addition to my service, I had questions about rewards and a letter I received in the mail regarding my Encore. I would recommend and DO RECOMMEND all my family and friends to check out the Paul Masse dealerships in RI - EAST PROVIDENCE TEAM IS THE BEST!" made it all happen - My vehicle isn't in yet, I was given a loaner and I couldn't be more happier on my entire experience in purchasing this vehicle. "I had an all around amazing, easy experience - I told Bob Masse what I was looking for and his sales person Pauly D. One thing I don't like is spending 5 to 6 hrs in a dealership but there it was only a couple of hrs and everyone one there is friendly and know what they're doing and knowledge is fantastic I will be going back to purchase another truck MY DEALERSHIP FROM NOW ON" "Gino was awesome he efficient on every aspect of our purchase we have been to many dealerships over the years and Paul Masse has been the best.
I highly recommend Paul Masse Chevrolet to anyone interested in buying a car. Blake handled all of the paperwork quickly and skillfully.
I also spoke to Josh once when Gino was out sick and he was equally as helpful.
He was very helpful, answered my many questions, and did not exert the slightest amount of pressure on me. I had Gino as my salesman for both purchases. There are many Chevrolets in my area that have a Paul Masse emblem on them so that speaks volumes. "I am a repeat customer so that pretty much tells it all. I picked up the car on Valentines Day!! It was well worth the wait!! Thank you for your service and I hope things will get back to normal for all of you soon. When the texts started to say the car is on the ship. As for me personally after a month of texts I thought to myself just text me when it’s here. I commend you all because this has to be a frustrating process.
#Paul masse chevrolet east prov update
Every week I received an update on the vehicle. Which I realize it was out of your control.
If it wasn’t for this pandemic I would have not had to wait this long. "Back in November I started the process of leasing your vehicle.
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